Colonial Parking

How can I access the garage after hours?

If the facility has 24 X7 access you may park at any time by using your access device on the outside reader.

I lost or forgot my parking pass/sticker?

A replacement access device or sticker can be obtained by visiting our main office during regular business hours. Additional charges may apply.

Am I limited to the hours posted at the facility?

If the facility has 24 X7 access you may park at any time by using your access device on the outside reader.

Can I use my monthly pass at another location?

No, your access device or sticker is ONLY valid in the parking location that is on your parking agreement.

Do you accept personal checks or credit cards at your parking facilities?

Cash or credit cards are accepted at our facilities that offer daily parking.

Can I pay the daily rate and then get a refund?

Refunds are not issued for daily parking.

Do you take a reservation at Amtrak station parking?

Currently reservations are not accepted.

What is the height restrictions of the garage?

Please refer to our parking map for height restrictions as they vary by location.

What is an “Early Bird Rate”?

To be eligible for the early bird rate (if applicable), you must arrive at the parking facility before 9:00AM.

How can I sign up for monthly parking?

You can register for monthly parking by visiting our main office located at 715 n. Orange St.

Will my access card work at Colonial Airport Parking?

No,but you can visit Colonial Airport Parking for discount coupons.

When is the monthly payment due?

All payments are due on the first of each month.

How long is the parking contract?

All contracts are month to month. Cancellations must be received 10 days in advance.

Do you offer Auto-Pay so that my parking invoice is paid automatically every month?

Colonial Parking offers automatic credit card and ACH payments.

Do I get a specific space?

Only those parkers paying for reserved parking in any location have specific spaces assigned.

How can I pay my parking through my benefit program? (how to cancel)

Instruction on how to put a sticker/ how to use a keycard

Please place your sticker in the lower corner on the inside of the passenger side front windshield.

Can I access the garage when the “FULL” light is on?

Yes, all monthly parkers have access to their location even if the full sign is on.

How do I transfer to another lot?

Please contact our office. In most cases transfer can be done over the phone.

I lost my monthly parking permit or access card. What should I do?

A replacement access device or sticker can be obtained by visiting our main office during regular business hours. Additional charges may apply.

How can I cancel my monthly parking?

You can send an email to: cancellations@colonialparking.info. Or you can notify our office by mail or by stopping in at least 10 days in advance. We do not refund for partial months.  Please have your customer account number ready when cancelling your parking.

What do I do with my keycard/sticker when I no longer need it?

You may return your parking credentials to our office at your earliest convenience.

Are there discounts for groups?

Colonial Parking offers a 5% discount to groups of 25 parkers or more billed on a single invoice.

Does Colonial have parking at the Philadelphia International Airport?

Yes, We offer state of the art self park and valet off site parking at the airport.

Can I use my Wilmington Colonial Parking access card at the airport?

No,but you can visit Colonial Airport Parking for discount coupons.