Please refer to our parking map for height restrictions as they vary by location.
Post Type Archives: FAQs
Do you take a reservation at Amtrak station parking?
Currently reservations are not accepted.
Can I pay the daily rate and then get a refund?
Refunds are not issued for daily parking.
Do you accept personal checks or credit cards at your parking facilities?
Only cash or credit cards are accepted at our facilities that offer daily parking.
Am I limited to the hours posted at the facility?
If the facility has 24/7 access you may park at any time by using your access device on the outside reader.
What if I lost or forgot my parking pass / sticker?
If you have lost or forgotten your parking pass or sticker, please call us as soon as you can safely do so at (302) 651-3600. Daily rates and additional charges may apply. You may also report credential problems by logging in to your monthly parking account.
How can I access the garage after hours?
If the facility has 24/7 access you may park at any time by using your access device on the outside reader.
Can I use my monthly pass at another location?
No, your access device or sticker is ONLY valid in the parking location that is on your parking agreement.
How can I sign up for monthly parking?
Select the desired city from the the Locations menu, or the Find Parking menu. This will take you to our parking portal, where you can click Search for Parking and find the best spot. It’s easy! If you already have a monthly parking account, you can search, add, and cancel your parking from the convenience […]
How can I cancel my monthly parking?
You can cancel by logging in to your account online, or you can send an email to cancellations@colonialparking.com. Cancellation emails must be received 10 days in advance. We do not refund for partial months. For faster service, please provide your customer account number when canceling your parking.